01
Ticket intake
Raise from People or in-app help with subject, category, and priority.
Module architecture
Helpdesk
Raise, assign, and close tickets with a visible owner. See how this module turns fragmented work into accountable execution inside Zoveto.
Operational friction
Accountable execution, without the manual chase.
Issues sit in chats and inboxes. Nobody owns them. The same failure repeats because there is no ticket trail.
Assigned
Ticket ownership
Central
Queue visibility
Tracked
Due clocks
Helpdesk
Module command queue
Connected
Operating pulse
System freshnessLive
Manual follow-upLower
Data confidenceHigh
Traceable
Every action keeps user, time, module, and source context.
Priority queue
Pending action
ACT-104 · Module queue
Assigned
Exception raised
EXC-218 · Owner view
In review
Cross-module sync
SYN-009 · System event
Complete
Live
Actions posted
Ranked
Exceptions
Tracked
Handoffs
Zoveto flow
From first signal to accountable action.
Each operational event is posted once, then reused across the modules that need it. No duplicate entry.
Actions posted
LiveExceptions
RankedHandoffs
TrackedExecution sequence
Four movements. One record trail.
Connected module architecture
01
Raise
Staff log a ticket with category, priority, and context from People or in-app help.
02
Assign
Ops pick an owner. Unassigned work stays in a dedicated queue.
03
Track
Status, thread, and first-response due times stay on the ticket.
04
Close
Resolve or close on the record. Reopen if the issue returns.
System capabilities
02
Assignment queues
Filter open, unassigned, and in-progress work. Assign a named owner.
03
Due clocks
Each ticket stores a first-response due time from its priority. Breached and due-soon queues surface overdue work.
04
Thread and timeline
Messages, internal notes, status changes, and assignment history stay on the ticket.
05
Internal and platform queues
Company IT, HR, facility, and admin tickets sit beside tickets tagged to a module and sent to the Zoveto team.
Connected records
This module stops becoming another silo when surrounding teams can read and act on its records.
hrms
Target roles
IT Admin
HR Head
Operations Manager
Integrate Helpdesk into your Company OS today.